Artificial intelligence is not reserved for tech giants. Used wisely, it is already helping African administrations and companies serve people better.
A few concrete use cases: automatic classification of mail and requests, information extraction from scanned documents, assistants that answer frequently asked questions in French and Arabic, and models that anticipate peaks in activity to plan resources more effectively.
A successful AI project rests on quality data, a measurable goal and constant attention to privacy. We recommend starting with a focused pilot, measuring its results, then scaling up what works.
